When an automatic door remains open, the system may be responding correctly to something it detects—or failing mechanically or electronically. The first priority is public safety and controlled access, not forcing the panels shut.
Look for an obvious object, mat, cart, sign, debris, or panel that has entered a breakout position. Keep customers away from the opening if movement is unpredictable. Do not disconnect or cover sensors as a shortcut.
A complete diagnosis checks activation and presence fields, guides, panel travel, tracks, belts or drive components, operator response, controls, locks, and breakout condition where applicable. A mechanical obstruction can look like an electronic command problem; a continuous detection signal can look like a weak motor.
Automatic door standards address operating and safety characteristics, and accessibility requirements can apply to the opening. Repairs should preserve the system’s intended safety functions.
Can staff push an automatic sliding panel closed?
Follow the system’s emergency and manual-operation instructions. Forcing an unknown fault can damage components or create unsafe movement.
Call 470-942-3751 for an active commercial-door problem or use the form below.